Effective Date: 17 September 2024

At Star-rap Packing (Pty) Ltd (“we,” “us,” or “our”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us in any way. We are committed to ensuring that your personal information is protected under South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect information to provide and improve our services to you. This includes:

1.1 Personal Information: We may collect personally identifiable information that you voluntarily provide when interacting with our website or contacting us. This may include:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Company name

1.2 Automatically Collected Information: When you visit our website, certain information is automatically collected. This may include:

  • IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Pages viewed and the duration of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services.
  • To respond to inquiries or customer service requests.
  • To improve our website and services based on user feedback.
  • To process orders and manage transactions.
  • To comply with legal obligations and enforce our terms and policies.
  • To send you promotional information, offers, or updates if you have opted-in to receive them.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors or shipping companies.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, please be aware that no security measures are perfect, and we cannot guarantee the absolute security of your data.

5. Your Data Protection Rights

Under South Africa’s POPI Act, you have the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You may request that we delete your personal information, subject to certain conditions.
  • Right to Object to Processing: You have the right to object to the processing of your personal data in certain situations.

If you would like to exercise any of these rights, please contact us at [Insert Contact Details].

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to set your browser to refuse cookies, but this may limit your ability to fully experience our website’s features.

7. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Star-rap Packing (Pty) Ltd
charlene@star-rap.co.za
+27 21 557 4190